Exchange, Returns and Refund Policy

Every love story begins with a moment of certainty. At EthicStone, we’re here to make sure yours starts with trust, comfort, and complete confidence. From easy returns to secure delivery and lifetime support, everything we do at EthicStone is designed to give you clarity, ease, and complete peace of mind.

If your piece doesn’t meet expectations, returns and exchanges are available within 30 days - no pressure, no stress.

What you can expect:

✔ Simple and guided process
✔ Full refund to original payment method
✔ Free prepaid return label for US orders
✔ Dedicated support throughout

Return & Exchange Eligibility:

While EthicStone ships worldwide, our return and exchange program is currently available only for orders delivered to the United States, the United Kingdom, Canada, and Australia.

• United States: Returns are free. Once your request is approved, we'll email you a prepaid, fully insured return shipping label at no cost to you.
• United Kingdom, Canada, Australia: Returns and exchanges are accepted; the customer is responsible for return shipping. We strongly recommend sending your return fully insured and with tracking. Our team will guide you through the process.

Orders delivered to any other country are final sale and are not eligible for return or exchange. If you are ordering from outside these four markets, please choose carefully — our team is happy to help with sizing, specifications, and any questions before you purchase.

Eligibility & Conditions

To ensure a smooth return experience:

• Request submitted within 30 calendar days of delivery
• Item should be in original, unworn condition
• All original packaging and documents included (including certification)

EthicStone reserves the right to inspect all returned items and may decline returns that do not meet the above conditions.

For Personalized Creations

To maintain the integrity of custom craftsmanship, personalized pieces are not eligible for return or exchange.

• Custom-designed jewelry
• Engraved items
• Resized rings
• Previously exchanged items
• Orders altered during production

If you’re unsure about your selection, we’re here to guide you before you order.

To begin the process, email us at support@ethicstone.com with your order number and request type (return or exchange).

Process & Timelines

Exchanges

• If your new selection is higher in value → simply pay the difference
• If lower → the difference is refunded to your original payment method (or, if you prefer, issued as store credit)

Refund Timeline

• Refunds are processed after inspection
• Credited within 7 business days to the original payment method

If your order arrives damaged or incorrect:

• Notify us within 48 hours
• Share clear photos

We’ll prioritize your case and resolve it quickly.

Once your return or exchange request is approved, we’ll guide you through a smooth and secure process:

• US customers: We'll email you a prepaid, fully insured return shipping label at no cost.
• UK, Canada, and Australia customers: We'll email you the return address and detailed instructions. Please ship the parcel fully insured and with tracking — return shipping costs are the customer's responsibility.

Return Shipping Instructions

1. Carefully pack your item in its original packaging, including all documents and complimentary items
2. Remove or cover any previous shipping labels
3. Attach the provided label and drop the parcel at your nearest authorized courier location

1. Rush Orders: Once production begins (typically within 48 hours), rush fees are non-refundable
2. Express Shipping Fees: Shipping fees are non-refundable after the order has been dispatched

Because each piece is made to order, cancellation timing depends on whether crafting has begun.

• Within 48 hours of placing your order (before production begins) → cancel for a full refund, no fee
• After 48 hours (once materials are reserved and crafting has started) → a 15% production fee applies to cover work already underway

If we are unable to fulfill your order for any reason, we will cancel it and refund you in full, with no fee of any kind.

For orders shipped to our core markets — the United States, United Kingdom, Canada, and Australia — duties and import taxes are typically included, so most customers will not pay additional charges on delivery. For all other destinations, any duties, import taxes, or customs fees are set by your local authorities, are payable on delivery, and are the customer's responsibility.

If customs duties are refused and the shipment cannot be cleared, the parcel may not be returned and could be destroyed by customs authorities. In such cases, the order is non-refundable and non-exchangeable.

• Non-refundable and non-transferable
• Cannot be exchanged for cash
• The remaining balance stays available for future use
• EthicStone is not responsible for lost, stolen, or unauthorized use of gift cards

Our return policy is offered in good faith for customers shopping with genuine intent. To keep pricing and availability fair for everyone, returns may be declined only in cases of clear misuse — for example, ordering multiple versions of the same item with the intent of returning most of them ("bracketing"), wardrobing (using an item and then returning it), or a pattern of returns inconsistent with normal personal use.

These limits apply only to misuse. A genuine return that meets the conditions above will always be honored within the 30-day window.

Need Assistance? Please contact us:

Email: support@ethicstone.com
Phone: +1 (307) 400-9765