FAQs

Our name says exactly what we stand for. "Ethic" reflects our commitment to responsibly created stones and honest, transparent pricing. "Stone" is the heart of everything we make, lab-grown diamonds and moissanite, crafted into pieces meant to last. Together, EthicStone means beautiful jewelry you can feel good about, inside and out.

EthicStone was built on a simple belief: that a meaningful piece of jewelry shouldn't come with hidden markups or hard questions about where your stone came from. We work directly with our own workshop, skip the middleman, and pass that value straight to you. Every piece is made to order, IGI certified, and priced with full transparency, so the only thing you have to think about is the moment you're creating.

Yes. Every lab diamond we sell is IGI certified, your order ships fully insured with signature required, and you're backed by a clear return window and a warranty on your piece. We're a real workshop-direct brand serving customers across the US, UK, Canada, and Australia, and our support team is reachable by email at support@ethicstone.com or by phone at +1 (307) 400-9765.

Sustainability is built into how we make things. Our lab-grown diamonds are created in controlled environments, which avoids the land disruption and heavy resource use tied to traditional diamond mining. We're thoughtful about our packaging, keeping it protective but minimal. And because every piece is made to order rather than mass-produced for inventory, we reduce the waste that comes with overproduction.

You can use our Ring Size Guide to measure your size accurately at home If you're unsure, we recommend consulting a local jeweler or contacting our team for assistance to ensure the perfect fit.

We offer a one time resizing support within 30 days of delivery (terms apply). Please note that certain designs or metals (such as some eternity bands or specific styles) may not be eligible for resizing.

Yes, we offer engraving for an additional fee. You can add engraving details at checkout or contact us shortly after placing your order (before shipment) to include personalization.

Yes, band width can be customized based on your preference and the center stone. Standard widths are included, while wider bands may involve additional charges. Please mention your request at checkout or contact our team for guidance.

You can reach us anytime through:

Email: support@ethicstone.com
Phone: +1 (307) 400-9765

Our team is available to assist with product inquiries, custom orders, or support.

Yes, all Ethicstone jewelry comes with a 1-year warranty covering manufacturing defects, along with lifetime support services.

Not covered:

• Normal wear and tear
• Damage due to chemicals, water, or improper care
• Loss of stones due to impact or wear
• Theft or loss

Regular maintenance is recommended to preserve your jewelry’s condition.

All Ethicstone jewelry is crafted using solid precious metals including silver, 10K, 14K, 18K gold, and platinum. We do not use plating. Each piece is stamped to verify metal purity and authenticity.

Lab grown diamonds are real diamonds created in controlled environments using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds.

They are also:

• Ethically produced
• Environmentally responsible
• Conflict-free

Yes, Ethicstone offers premium lab-grown diamonds (CVD & HPHT), all certified by IGI or GIA for guaranteed quality and authenticity.

Yes, Lab grown diamonds are 100% real diamonds. They exhibit the same brilliance, hardness, and structure as mined diamonds. The only difference is their origin.

Yes, most lab grown diamonds will test as real diamonds using standard diamond testers. For precise identification, advanced certification from labs like IGI or GIA is used.

Yes, we offer high-quality moissanite stones and jewelry as an alternative to diamonds, known for their exceptional brilliance and value.

To maintain your jewelry’s brilliance:

• Remove jewelry during workouts, swimming, or chemical exposure
• Clean gently using warm water, mild soap, and a soft brush
• Dry with a soft cloth (avoid abrasive materials)

For long-term care, periodic professional inspection is recommended.

Yes, Ethicstone provides wholesale and bulk purchasing options for businesses. For partnership inquiries, please contact us directly.

While we operate exclusively online, you can shop with complete confidence. Ethicstone offers a 30 day return policy, allowing you to try your piece at home. If it’s not the perfect fit or style, you may return or exchange it within the eligible period.

Yes, all orders can be placed securely through our website. If you need assistance at any stage, our team is available to guide you through the process.

Yes, we understand the importance of special moments. We offer discreet packaging upon request. Simply mention your preference at checkout or contact our team.

Because every piece is made to order, crafting takes 5–8 business days. Once your piece is ready, it ships out to you.

Yes. We currently ship to the United States, the United Kingdom, Canada, and Australia, with free standard shipping worldwide across these markets.

Standard shipping takes 9–12 days after dispatch. So from order to delivery, most pieces arrive within roughly two to three weeks, depending on crafting and your location.

Yes. We offer expedited shipping for $60. Keep in mind that crafting time still applies, so if you're on a tight deadline, reach out to us first at support@ethicstone.com or via live chat, and we'll let you know what's possible.

Your order is shipped with fully insured, secure delivery services to ensure it safety. We partner with trusted global carriers such as FedEx, DHL, UPS, and USPS, depending on your location. All deliveries require a direct signature upon receipt for added security.

You can request changes within 48 hours of placing your order, before crafting begins. Contact us as soon as possible at support@ethicstone.com, by phone, or via live chat, and we'll help if your order hasn't yet entered production.

Every order ships fully insured with signature required, so you're protected. If your package arrives damaged or doesn't arrive at all, notify us within 48 hours at support@ethicstone.com with clear photos (for damage), and we'll prioritize your case and make it right.

Reach out to us immediately by email at support@ethicstone.com, by phone, or via live chat. As long as your order hasn't been dispatched, we'll update the address for you. Once a package has shipped, we're unable to redirect it.

We offer two shipping options:

• Standard Shipping: Estimated total delivery time of 14–20 days.
• Express Shipping: Estimated total delivery time of 11–16 days, available at an additional cost.

Delivery timelines include crafting, processing, and transit time, and may vary depending on your location.

No, express shipping does not affect production time. All pieces are crafted with the same level of care and precision. Express shipping only reduces the transit time after dispatch, allowing you to receive your order faster.

Yes. Every EthicStone piece is crafted in our own workshop and made to order. We don't resell mass-produced jewelry; each piece is created specifically for you.

Yes, and by their very nature. Our diamonds are lab-grown, created in controlled environments rather than mined from the earth. That means there's no mining, no conflict sourcing, and no ethical gray area — the concerns tied to the natural diamond trade (the reason programs like the Kimberley Process exist for mined stones) simply don't apply to lab-grown diamonds.

The short answer: they're not different in any way that matters to you. A lab-grown diamond is a real diamond, chemically, physically, and optically identical to a mined one. The only difference is the origin. A natural diamond forms underground over billions of years; a lab-grown diamond is created in a controlled environment in a matter of weeks. Both are graded by the same standards, and ours are IGI certified.

Yes. Lab-grown diamonds are one of our two core offerings, alongside moissanite. Every lab-grown diamond we sell is IGI certified.

Absolutely. Moissanite is one of our two signature stones, and we treat it as a full equal to lab-grown diamonds, not a lesser substitute. It's brilliant, durable, and beautiful in its own right. Many people choose moissanite because they love how it looks and what it offers, full stop.

We offer 10k, 14k, and 18k gold in yellow, white, and rose tones, as well as platinum and 925 sterling silver. You can select your preferred metal on each product page.

Yes. If you've found a piece you love but want to adjust something about the metal, the stone, or the setting, just reach out. Email us at support@ethicstone.com or start a live chat with us on the website, and we'll walk you through your options.

Yes, we'd love to bring your vision to life. Reach out at support@ethicstone.com or via live chat with your idea, and our team will guide you through the design process from concept to finished piece.

A few discreet tricks work well: borrow a ring they already wear on the correct finger and trace its inner circle, or measure its inner diameter, ask a close friend or family member who might know, or compare your own finger to theirs as a rough guide. If you're unsure, you can size up slightly — a snug ring is easier to resize down, and we offer one-time complimentary resizing.

Yes. Every EthicStone piece is covered by a 1-year warranty against manufacturing defects, so if something isn't right due to how the piece was made, we'll take care of it.

Our warranty covers manufacturing defects only. It does not cover normal wear and tear, accidental damage, loss or theft, damage from improper care, or any work done by a third party (such as resizing or repairs performed by another jeweler).

We don't offer or sell jewelry insurance ourselves. That said, every order ships fully insured in transit, with signature required on delivery, so your piece is protected on its way to you. For long-term coverage after it arrives, we'd suggest looking into a dedicated jewelry insurance provider.

Yes. Once your order ships, you'll receive a tracking link by email so you can follow your package all the way to your door.

Because each piece is made to order, cancellation depends on timing. If you cancel within 48 hours of placing your order before production begins, you'll get a full refund with no fee. After 48 hours, once materials are reserved and crafting has started, a 15% production fee applies to cover the work already underway. To cancel, contact us at support@ethicstone.com as soon as possible

You can return or exchange your piece within 30 days of delivery. To be eligible, the item should be in its original, unworn condition with all original packaging and documents included, including certification. Returns and exchanges are available to customers in the United States, United Kingdom, Canada, and Australia.

You have 30 calendar days from the date your order is delivered to submit a return or exchange request.

It depends on your country. For US orders, returns are free once approved. We email you a prepaid, fully insured return label at no cost. For UK, Canada, and Australia orders, return shipping is the customer's responsibility; we strongly recommend sending it fully insured and with tracking, and we'll guide you through the process.

Personalized pieces can't be returned or exchanged, because they're made uniquely for you. This includes custom-designed jewelry, engraved items, resized rings, previously exchanged items, and orders altered during production. If you're unsure about your selection, reach out before ordering and we'll help you get it right.

Email us at support@ethicstone.com with your order number and let us know whether you'd like a return or an exchange. We'll guide you through the rest.

Yes. If your new piece is higher in value, you simply pay the difference. If it's lower, we refund the difference to your original payment method, or issue it as store credit if you prefer. Exchanges follow the same 30-day window and condition requirements as returns.

Yes, items bought on sale or with a discount follow the same 30-day return policy, as long as they meet the standard eligibility conditions. Refunds are issued for the actual amount paid. Note that rush fees and express shipping fees are non-refundable once production has begun or the order has been dispatched.